We wish to set out the basis on which we will carry out your work, what our charges are, and certain other information.
1. OUR FEES
i. We will charge you for the works performed on a time spent basis of;
- a. $165 per hour for all works performed by an Onsite Support Consultant or Offsite Support Consultant between the hours of 9.00am to 5.30pm weekdays (excluding public holidays);
- b. $247.50 per hour for all works performed by an Onsite Support Consultant or Offsite Support Consultant outside the hours of 9.00am to 5.30pm weekdays (excluding public holidays);
- c. For any onsite task a minimum of one hour is charged. Thereafter you will be charged in 15 increments in accordance with the above. If you have reserved further time in booking system you will be charged the fully reserved time, and then in 15 minute increments thereafter
ii. All rates are exclusive of GST.
iii. In addition to our fees, you will also be required to pay disbursements incurred as and when they are requested to be paid by us.
If our correspondence to you accompanying these terms is addressed to more than one person or company, those parties are jointly and severally responsible for the whole of our fees and expenses.2. INCREASES IN FEES
We reserve the right to increase the rates you will be charged for each hour we work. We will notify you of the increase in writing 14 days before it takes effect. If you no longer wish to retain us as a result of this increase, you should tell us within the 14 day period.3. EXPENSES
We may need to pay out money on your behalf. Examples of such expenses are buying hardware required for your IT system or consulting with a third party expert where required.You will have to reimburse us for these expenses.
4. ESTIMATE OF TOTAL FEES AND EXPENSES
We may have provided you a written estimate of our fees and expenses. This estimate is informed by what you have told us and our experience in doing similar work; it is not a quote and our actual fees may vary from our estimate. If at any time it looks like we will substantially exceed our time estimate, we will provide a new estimate to you. If you continue to give us instructions the new estimate is accepted by you.5. ADVICE
If we provide you with advice on any matter it is opinion only and informed by what you have told us and our experience in doing similar work. We accept no responsibility whatsoever for any view expressed by us.6. ACCOUNTS
You must pay our account within 14 days of issue. We reserve the right to charge interest on amounts outstanding beyond 30 days unless you make special payment arrangements with us. Any interest will be charged at the rate of 9% and will accrue from the date of the account until the date of payment.7. TERMINATING OUR SERVICES
You may terminate our services at any time by providing us 14 days notice in writing. In that case we will issue an account for work done and expenses incurred up to that time.We will not continue to do your work if you;
i. fail to provide us access when requested subject to your reasonable convenience;
ii. fail to provide us all system codes necessary to perform the works on your system;
iii. fail to fully co-operate with us and do everything we reasonably ask including liaising with third party supplies so that we are able to perform works when we have scheduled;
iv. fail to ensure you have backed up data and have recovery procedures in place to prevent loss;
v. fail to pay our accounts;
vi. fail to pay us money on account of fees and expenses when required.
8. OUR RIGHT TO END THIS AGREEMENT
We may terminate providing services for any reason after giving 21 days written notice.Should you fail to pay our account within our terms we may terminate this Agreement immediately. For the avoidance of doubt we are not obligated to do any works whilst our fees or disbursements remain outstanding beyond our usual terms,
9. EXCLUSION OF LIABLITY
Insofar as allowed by law, you release us from any claim for damage of any nature, whether caused by us or a third party, to your;i. data; or ii. hardware; or iii. software; or iv. any loss associated with equipment failure; and we advise and require that you back up all data and recovery procedures in place to prevent loss.
10. HOLDING ACESS CODES
At our sole discretion, we may retain access codes and similar information you have provided us in accordance with your obligations. Upon your request in writing we may agree to destroy out records of those access codes or similar information.11. OWERSHIP OF INTELLECTUAL PROPERTY
Any material prepared by us for you which is part of the works we perform for you becomes your property once full payment is received.We retain ownership of all intellectual property not created solely for the purposes of you.